When you shop with Horse Country,
we want you to be completely delighted
with your purchase. If for
any reason you are not satisfied, you may return it within
of purchase for a replacement or refund of the purchase price. Returns
after 30 days may receive a store credit for future merchandise and
are subject to a
15% restocking fee.
All returns must be in the condition
of the original purchase to receive a refund or
store credit. We
regret that shipping
are non-refundable. Returns of
merchandise damaged through no fault
of Horse Country or its shipping
conveyor may not receive a
refund or store credit, subject to the discretion of
do I return a package?
For your convenience, the Return Form
includes a Return Label that you may
use when shipping the package
back to us. Simply attach the label to the
outside of your package
and send the package via UPS or insured parcel post.
remove the old label from the packaging or make sure that the
label covers the old one. Shipping costs for returned items
responsibility of the party returning the item.
If you no longer
have your Return Form and
cannot print a new one, please
contact us. Please
call us toll free at 1-800-882-HUNT (4868). For callers
the US and Canada, please call 01-540-347-3141. Our staff is on
hand to assist you during regular our store hours: Monday - Friday
9AM – 6PM
ET and Saturday 9AM – 5PM ET.
What do I do if my order is incomplete,
incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please call
us toll free at
1-800-882-HUNT (4868). For customers outside
01-540-347-3141. Our staff is on hand to assist
you during regular our
store hours: Monday-Friday 9AM – 6PM ET
and Saturday 9AM – 5PM ET.
How do I exchange an item?
Our return center cannot process exchanges. If you have found
that you would prefer over one you have already
ask that you place
a separate order for the new item and
that you return the unwanted item.
Please call us at 1-800-882-HUNT
or 01-540-347-3141 for customers
outside of the US if you would like us to hold a specific item for you until your return
received. Items can be held a maximum of ten (10) days. Once the returned item
has been received at our store, a credit will be issued to your account. Please
see instructions above for how to return